At SUOS, we are committed to protecting your privacy and personal information.
It is our policy to act in accordance with applicable laws and follow current best practices for online data protection. We strive to be responsible, transparent, and secure in the way we collect and use your data.
Use of Personal Information
SUOS does not sell, rent, or trade your personal information to third parties, including your name, address, email, or contact details.
If we believe there is something relevant or beneficial for you, such as updates, offers, or product launches, we will communicate directly with you using the contact details you have provided.
We do not link your personal data with third parties to create demographic profiles, and we do not intentionally collect unnecessary personal data.
Data Collection Purpose
We collect and process information for the following purposes:
- Technical administration of the website
- Improving your browsing and shopping experience
- Order processing, customer support, and service communication
- Marketing and promotion of SUOS products (only where consent is provided)
If we intend to use your personal information for any purpose not outlined above, we will seek your prior consent.
Disclosure of Information
We reserve the right to share personal information where required:
- To comply with legal or regulatory obligations
- To enforce our Terms & Conditions or other agreements
- To prevent fraud, security threats, or unlawful activity
This may include sharing information with relevant authorities or organizations for fraud prevention and credit risk reduction, where legally permitted.
Data Security
While we take reasonable steps to safeguard your personal information using appropriate technical and organizational measures, no method of data transmission over the internet is completely secure.
By using our services, you acknowledge that any information shared with SUOS is done at your own risk.
Access, Update & Removal of Data
You may request to:
- Update or correct your personal information
- Withdraw consent for marketing communications
- Be removed from our systems entirely
To do so, please contact us using the details provided on our website.
Fraud & Scam Awareness
SUOS will never contact customers to request:
- Advance payments
- Additional charges after an order is placed
- OTPs, passwords, or sensitive banking details
Please remain cautious of fraudulent calls, messages, or phishing attempts claiming to represent SUOS.
If you encounter such activity, report it immediately to the National Cyber Crime Helpline at 1930 or file a complaint through the National Cyber Crime Reporting Portal.
After registering a complaint, you may also contact SUOS customer support with your reference number so we can assist you further.